We want you to love your Bubbles & Botany skincare and bodycare products as much as we love creating them. If you are not entirely satisfied with your purchase, we're here to help.
1. Return Eligibility
- You have 14 days from the date you received your item to request a return.
- Due to hygiene and safety regulations surrounding skincare and cosmetic products, we can only accept returns of products that are unused, unopened, and in the same condition that you received them.
- The item must be in its original packaging, including any protective seals intact.
- Items purchased on final sale, or promotional bundles where one item has been used, cannot be returned.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Email our customer support team at bubblesandbotany@gmail.com with your order number and reason for return.
- If your return is approved, we will provide you with a return shipping address and instructions.
- Please pack the items securely to prevent damage during transit. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.
Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).
4. Exchanges & Damaged Items
We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the exact same product, please send us an email at bubblesandbotany@gmail.com within 48 hours of delivery with photographic evidence of the damage. We will arrange a replacement at no extra cost to you.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bubblesandbotany@gmail.com.